BALTIMORE — Baltimore is setting up a command center to handle a large number of calls for water problems due to the winter weather.
Mayor Stephanie Rawlings-Blake says the Department of Public Works established a new 24-hour command center to respond to water issues. Thousands of residents have reported water problems this month, and about 6,000 complaints have still not been resolved.
Extreme freezing temperatures have frozen water meters and burst pipes. City officials have ordered nearly 850 new water meters since Feb. 15. Officials say the number of calls to 311 for water problems is unprecedented.
City officials have extended the shifts of public works employees to 12 hours and have tripled the number of inspectors who are investigating water problems. Workers also must sift through duplicate work orders.
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