NORFOLK, Va. — A problem with road sensors caused thousands of motorists to be mistakenly charged higher tolls at two Hampton Roads tunnels.
Private operator Elizabeth River Crossings spokeswoman Leila Rice says the problem affected about 1 percent of all E-ZPass transactions since the Feb. 1 start of tolls at the Downtown and Midtown tunnels.
Rice tells The Virginian-Pilot that some road sensors are used to identify the size of vehicles are too sensitive and apparently recognized vehicles with two axles as having another axle, triggering a heavy vehicle fee.
Rice says the problem was expected to be fixed by Thursday evening.
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