WASHINGTON (CBSDC/AP) — District of Columbia agencies are getting average grades at best under a pilot program that allows residents to evaluate their performance.
Officials on Tuesday released the first batch of results from the program, which is called Grade.DC.Gov. It develops the agency grades by taking comments from online surveys, social media and blogs.
Five agencies were evaluated in June, and none got a grade better than C+. The Department of Motor Vehicles fared worst, with a C-minus grade.
In response to the feedback received from the pilot program, the DMV has vowed to hire public affairs specialist to help reduce the need for in-person visits and shorten the long wait times at their locations.
Some agencies improved their grades through mid-July, with the Department of Public Works going from C+ to B.
Mayor Vincent Gray says the district is the first city government in the country to implement such a grading system. Ten more agencies will be added to the program this fall.
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