Commercial airline flights moved smoothly throughout most of the country on Sunday, the first day air traffic controllers were subject to furloughs resulting from government spending cuts, though some delays appeared in the late evening in and around New York.
Virgin America did the best job for its customers among leading U.S. airlines last year, a report said Monday, as carriers overall had their second best performance in the more than the two decades since researchers began measuring quality of service.
For airline passengers grappling with fare increases, canceled routes and a seemingly endless parade of new fees, “better” may not be the first word that comes to mind. But based on more traditional yardsticks — lost bags, delayed flights, lousy service and bumpings from full planes — airlines are doing a better job, say private researchers who have analyzed federal data on airline performance.
The revamped PeoplExpress airline hopes to be offering flights along the East Coast as early as this summer. However, it’s launch is far from certain.
Next time your plane gets delayed, explore what Reagan National Airport (DCA) has to offer.