Metro Station Manager Accused of Punching Customer

UPDATED: July 3, 20147:49 p.m.

WASHINGTON (WNEW) — What began as an issue with a customer’s SmarTrip card ended with one man bearing a black eye.

The customer, Cameron Norris, tells WNEW’s Matt DelSignore that he was on his way to watch the U.S. and Belgium World Cup game Tuesday around 10 a.m. when he purchased the new card at Eastern Market, but it did not appear to be working.

Norris says since there was no station manager present, he walked through the gate, figuring he’d get everything squared away at his final stop.

When Norris arrived at his final stop at Metro Center, he approached the station manager to explain his situation. He tells WNEW that the manager was agitated, already having to assist another customer with access to a locked bathroom.

The customer says he took a picture of the manager’s name, which was displayed on the kiosk, so he could tell Metro about his experience. He claims the manager continued to be antagonistic, and when he attempted to take a picture of the manager, he punched him, leaving him with a black eye.

Photo of Metro customer's black eye after allegedly punched in the face by Metro station manager. (Photo: Matt DelSignore/All-News 99.1)

Photo of Metro customer’s black eye after allegedly punched in the face by Metro station manager. (Photo: Matt DelSignore/All-News 99.1)

Transit police watched surveillance footage within minutes of the incident, arrested the manager and charged him with simple assault. Norris says he was on his way within half an hour.

The station manager is on paid administrative leave. Metro officials confirmed the arrest, as well as the time and nature of the incident, but have not commented further.

Officials also have not released the name of the Metro employee, but did say he has been an employee since 1997.


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WNEW’s Matt DelSignore contributed to this report. Follow him and WNEW on Twitter.


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