NASHVILLE (CBS DC) – A Tennessee woman says she was double-billed after signing up for medical insurance through the Affordable Care Act online marketplane, reports WSMV-TV.
Janet Shadoin became eligible for Medicare when she recently turned 65. But she was unable to stop the coverage she had purchased when signing up for Obamacare.
She tells the station that three months before her birthday, she started looking into how to cancel her insurance policy.
“I called marketplace back on the 15th of April,” she said. “May 9th, I called marketplace again.”
She knew beginning in June she would end up paying double premiums: $300 a month for her Blue Cross Blue Shield plan she bought under Obamacare and a $254 monthly premium for Medicare.
And it’s illegal to file a Blue Cross claim if she’s on Medicare.
Shadoin says she spend over an hour on the phone with a customer service rep who was unable to solve her problem.
“I said, ‘Surely you’re not going to take my money for a policy I can’t use,'” Shadoin added. “I don’t think I’m the only person who has turned 65.”.
Fortunately, WSMV-TV was able to help her. Blue Cross convinced a marketplace employee to end Shadoin’s enrollment. “Magically, he was able to remove me from marketplace coverage,” she said.
Now, Shadoin is fighting to get a $300 refund for the double premium she paid for the month of June.
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