ANNAPOLIS, Md. — Maryland’s health secretary says the state “made a major misjudgment” in buying commercial off-the-shelf software for the state’s troubled health exchange website, instead of building something specifically for the purpose of implementing the federal Affordable Care Act.
Dr. Joshua Sharfstein testified Thursday in front of a congressional panel in Washington, along with officials from other states that have had problems.
Sharfstein says products that were advertised as being ready actually were defective and deficient.
He says that caused immense consumer frustration “and at certain points made us wonder whether anyone would be able to enroll.”
While Maryland has not met initial goals to enroll people in private health plans, the state has enrolled more people in Medicaid than expected.
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