RICHMOND, Va. (CBS DC) — The “Home of the Whopper” was not particularly kind to two Richmond women.
A woman and her daughter-in-law tell WTVR-TV that a Burger King employee handed them with a receipt that labeled them as “B**** A** H***.”
“This is more than an insult. I mean calling you names on a piece of a paper, that will hurt somebody,” Miss Lorel said. “I liked going there. But after this they won’t get my business anymore.”
Miss Lorel said that she immediately asked to see a manager after getting the alleged profanity-laced receipt and that the fast-food restaurant did not give them a refund.
“He did apologize. He also called the young lady over and asked her, ‘Did you see this?’” Miss Lorel told WTVR. “She just shook her head. He said it had never happened before.”
Burger King says they are “dealing with” the reported incident.
“At Burger King Corp. (BKC) we have great respect for all of our guests and customer service is a top priority every day at BURGER KING® restaurants. BKC has recently been made aware of a photo that shows an alleged receipt from a franchisee-owned and operated restaurant that does not comply with our customer service policy. We are working with the franchisee, who is investigating the matter, to determine the origins of this photo,” Burger King Media Relations told WTVR in a statement.
The franchise owner said he is very “upset.”
“We are obviously upset by the harm this has caused one of our customers,” John Naparlo told WTVR.
The fast-food restaurant is currently going through video surveillance in an effort to find the perpetrator.