Poll: 63 Percent Of Uninsured Exchange Users Rate Experience As ‘Negative’

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A woman looks at the HealthCare.gov insurance exchange internet site. (Photo by KAREN BLEIER/AFP/Getty Images)

A woman looks at the HealthCare.gov insurance exchange internet site. (Photo by KAREN BLEIER/AFP/Getty Images)

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WASHINGTON (CBSDC/AP) – A recent study shows that 63 percent of people who have used HealthCare.gov rate the experience as negative.

The poll, conducted by researchers at Gallup, found that 30 percent said use of the health care exchange website was “very negative,” while 33 percent rated it as “negative.” Conversely, only 5 percent said the process was “very positive.”

Participants were said to have visited the site between Oct. 23 and Nov. 18 of this year. A reported 1,573 American adults took part in the study.

Polling additionally revealed a lack of confidence and interest in the exchanges among the uninsured population.

A release on the study’s findings noted, “[A]bout eight in 10 uninsured Americans have not visited a health insurance exchange website at all, although other Gallup research has found that less than half of uninsured Americans who plan to get insurance say they intend to get it through a federal or state exchange.”

The HealthCare.gov website will still be a work in progress beyond the end of the month, Health and Human Services Secretary Kathleen Sebelius said Tuesday, appearing to soften a promise that the site will be working by then for the vast majority of users.

“The 30th of November is not a magic go, no go date. It is a work of constant improvement. We have some very specific things we know we need to complete by the 30th and that punch list is getting knocked out every week,” Sebelius told The Associated Press.

The Obama administration has staked its credibility on turning HealthCare.gov around by the end of this month. From the president on down, officials have said the website will be running smoothly for the “vast majority of users” by Nov. 30, but have been vague about what that actually means.

The definition has morphed in the past few weeks. At an Oct. 30 congressional hearing, Sebelius projected “an optimally functioning website” by the end of November. On Nov. 5, Marilyn Tavenner, administrator of the Centers for Medicare and Medicaid Services, testified that the site would be “fully functioning” by that date.

Last week, President Barack Obama said the “improvement will be marked and noticeable.”

(TM and © Copyright 2013 CBS Radio Inc. and its relevant subsidiaries. CBS RADIO and EYE Logo TM and Copyright 2013 CBS Broadcasting Inc. Used under license. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.)

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