WASHINGTON — A technical glitch affected hundreds of D.C. students who use special passes to ride Metro, and some students were told incorrectly that they needed to add money or were improperly charged.
The issue affected 519 students who used their D.C. One cards Monday morning. For $30, the cards can be loaded with a monthly pass that allows unlimited trips.
One teen told The Washington Post that when he tried to use his card it didn’t work. A station manager told him to add money. A parent said his daughter told him that the card had no money on it. Metro says a software upgrade created the problem. Students who had money on their cards beyond the monthly pass were improperly charged.
The glitch was corrected by 9 a.m.
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