WASHINGTON (CBSDC/AP) — Metro officials are apologizing for an incident that left hundreds of passengers stranded for hours on Metro’s green line Wednesday evening.

Some panicked after the power went out on two trains waiting underground in southeast Washington. Dozens of passengers from one train evacuated themselves, walking onto the track bed.

Metro General Manager Richard Sarles apologized publicly on Thursday. He says Metro must do better to help customers during such incidents. He says Wednesday’s mess was unacceptable.

Metro has said it’s dangerous for passengers to evacuate without assistance because some tracks may be electrified.

Around 2,000 passengers expressed frustration over the long wait for shuttle buses after the stations were closed as crews worked to repair the line.

There have been several similar incidents. On Sunday, night, an orange line train stranded dozens of passengers for two hours near the Cheverly station. And in July, about 150 passengers fled a stranded train near College Park.

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(TM and Copyright 2013 CBS Radio Inc. and its relevant subsidiaries. CBS RADIO and EYE Logo TM and Copyright 2013 CBS Broadcasting Inc. Used under license. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.)


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