WASHINGTON (CBSDC) – Mayor Vincent Gray announced the November grades given to DC government agencies by residents on Tuesday and DC police grades out the poorest.
The monthly report better known as “Grade.DC.gov” – established over the summer as a pilot program that allows the community to provide feedback on the various agencies throughout the city – gives grades based on a report card format ranging from “A” to “F”.
The DC Public Library, along with Fire and Emergency Medical Services and the DC Office of Aging all received an exemplary mark of “A” for the month of November, and for DC Fire that’s a slight improvement from the “B” it received a month ago.
But it seems the police department has some work to do after seeing a slight drop-off from October when it received a “B-“, falling to a “C” in November.
The goal of the program is to help the community better engage with city government by providing a direct channel to submit comments and view how other DC residents have graded those same agencies.
The Director of the Office of Aging says it serve as an effective management tool to make little changes to help better serve the community.
“Each day that we receive feedback, we spend time on making suggested improvements,” said Dr. John Thompson. “For example, there was a complaint about the quality of the food at one of our centers; we had a town hall meeting at the senior wellness center with the food vendor to hear the feedback and make the necessary changes to the meals.”
Grade.DC.Gov enables residents to provide their comments and opinions through texting, tweeting or Facebook posts, by aggregating and analyzing feedback they are already providing on these platforms.
The DMV has steadily improved since the first batch of results exposed its deficiencies in July, when it vowed to hire a public affairs specialist to help reduce the need for in-person visits. After receiving a June grade of “C-“, the agency climbed to a “B” in the October report, holding that grade through November.
Check out the grades across the city here: