WASHINGTON (CBSDC) – Metro riders were stranded in the early hours Sunday after the transit agency failed to live up to its Daylight Saving Time commitment.
On Friday, Metro reported trains would offer an extra hour of service as clocks rolled back one hour Sunday at 2 a.m.
Metrorail to close at 3 a.m. EST Saturday night (early Sunday morning) wmata.com/tiny.cfm?id=53…—
@wmata (@wmata) November 02, 2012
However, much to the chagrin of many irate expectant passengers, Metro shut down at its normal time of 2 a.m. Sunday — or 1 a.m. after the rollback –- leaving riders to fend for themselves on how to get home.
Social media exploded from angry patrons who were turned away in the dark to either walk home in the cold or pay for an expensive cab ride.
Emily Schultz (@eschultz206) November 04, 2012
On Monday, Metro acknowledged the snafu through a two-part apology on Twitter.
We made a mistake in our closing time Saturday night & we apologize to our customers for any inconvenience. #wmata (1/2)—
@wmata (@wmata) November 05, 2012
And as social media apologies go, the response from customers seemed 50/50.
@wmata you guys are beyond belief. how do you mess that up?! i don't understand.—
Rebecca Hayes (@reebsrebareb) November 05, 2012
@wmata Thank you for apologizing. The acknowledgement is appreciated.—
Jonez (@traveljonez) November 05, 2012